The Travel Store Malaysia app for iPhone and iPad
Developer: The Travel Store Sdn Bhd
First release : 16 Dec 2016
App size: 47.65 Mb
About Us
Founded in 2005, The Travel Store has earned a good reputation and world-wide recognition attracting interest from many international licensors for strategic partnership in licensing.With a highly differentiated brand, The Travel Store stands in an advantageous position to attract new business opportunities in new markets, while maintaining and expanding our existing customer base.Unquestionably, The Travel Store is poised to become the first choice for travel goods and we champion this category through our reliable and renowned flagship brand, The Travel Store.
Our Brand Vision - Every journey begins here.
Through our integrated marketing communications strategy, The Travel Store is able to successfully communicate our difference from competitors, our value propositions and our unique selling propositions encapsulated succinctly in our tagline – Every journey begins here.
This tagline effectively communicates and dramatizes our clear focused strategy to be the preferred travel goods partner that comes to customer’s mind when they think of travel goods. It suggests that The Travel Store is first stop to customers.
By partnering our customers and other key stakeholders, we continue to recognize new growth opportunities by identifying product and service gaps, focusing to meet customer’s expectations, and consistently becoming the travel goods provider of choice.
Our Brand Mission - To serve with trust and integrity.
We are guided by this mission statement to provide clarity of focus to our brand vision where we take pride in what we do and the people we serve.
It is envisioned that with delivering service-led approach focusing on developing a better understanding of customer needs and preferences, The Travel Store will gradually be able to strengthen the perception of our brand, particularly among staff. This will mould behavior and enhance productivity through the building of our brand culture.
Nothing is more important than the relationships we build.
Our Product
The Travel Store’s brand strategy provided the focus we needed to drive our next phase of growth. By diverting our resources into entrenching our market position in the category of travel ware and adventure products.
The Travel Store is today multi-brand retailer well known for bringing together a comprehensive collection of the world’s most renowned international consumer brands including Lojel, Eminent, Hush Puppies, Vaude, Boreas and Boblbee among others.
Our strong track record is a result of our commitment to building credibility and sustainable business relationships. More than half of our portfolios of brands have stayed with us for a decade or longer.Today’s highly sought after internationally, Lojel and Eminent – our first endorsed brand, has been with us since our inception.
Our After Sales Service
A promise made is a promise kept. At The Travel Store, our customer’s purchase is not where it ends. The success of our brand today depends a lot on how we continue to support our customers after their purchases.
The post-sales support is key to the effective use of our products. We are committed to partner with our customers to make the best use of our products, solve their needs or problems efficiently and better enhance customer experience.
Our dedicated service centre offer after sales support as a means of assisting our customers when attention is required due to wear and tear. Here, fully trained sales service technicians offer a range of services covering after sales and support to suit customers’ specific requirements.